Privacy Policy

Last updated: October 7, 2026

This Privacy Policy explains how Web Astra ("we", "us", "our") collects, uses, and shares information when you visit our website, subscribe to our Service, or interact with our WhatsApp AI booking agent.

1. Information We Collect

Account information: your name, business name, email address, and phone number when you create an account or subscribe to a plan.

WhatsApp messages: when your customers message your WhatsApp number, message content and metadata (such as phone number, timestamps, and booking details) are processed by our AI agent in order to answer questions and create bookings on your behalf.

Lead form data (optional Lead Follow-up add-on): if you connect your Facebook Lead Ads forms or a Google Sheet, the details people submit there (such as name, phone number and email) are received and stored to send them WhatsApp follow-up messages on your behalf. Follow-ups stop when the person replies or asks us to stop.

Payment information: payments are processed directly by Paddle.com, our payment provider. We do not collect or store your full card details.

Usage data: information about how you use our dashboard, such as login activity and message quota usage.

2. How We Use Information

We use the information above to: operate and provide the Service; process appointment bookings and send reminders; manage your subscription and billing; provide customer support; and improve the quality and reliability of the AI agent.

3. Third-Party Processors

To provide the Service, we share relevant data with the following third parties, each acting under their own privacy and data-protection terms:

• Meta (WhatsApp Business Platform and Facebook Lead Ads): to send and receive WhatsApp messages and, if you connect a Page, to receive your lead form submissions.
• Google: if you connect a Google Sheet or Google Calendar, to receive new rows or read and write calendar events.
• OpenAI and Anthropic: to generate AI responses to customer messages.
• Paddle.com: to process payments, manage subscriptions, and handle tax compliance.
• Our hosting and automation infrastructure: to run the dashboard, store account data, and route messages between WhatsApp and the AI agent.

4. Data Retention

We retain account and message data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or support obligations.

5. Your Rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data. To exercise these rights, contact us via our Contact page.

6. Security

We take reasonable technical and organizational measures to protect your data, including signed and authenticated connections between our systems. No method of transmission or storage is 100% secure.

7. Children's Privacy

The Service is intended for business use and is not directed at children. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time, with an updated "Last updated" date.

9. Contact

Questions about this Privacy Policy can be sent via our Contact page.